1. Customized Products
Most products sold by GOMYKIT are made or customized specifically for each customer. Except where a product is defective, damaged, incorrectly produced, or incorrectly delivered, customized products cannot be returned or exchanged because of a change of mind, an incorrect size selection, or customer-provided errors in names, numbers, colors, wording, artwork, or other customization details.
Customers are responsible for reviewing all sizes, spelling, numbers, colors, artwork, and customization information before submitting an order.
2. Quality Problems and Incorrect Orders
Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrectly produced, or different from the confirmed order, contact us within 30 calendar days after delivery at service@gomykit.com.
Your claim should include:
- The order number;
- A description of the problem;
- Clear photographs or video showing the complete item and the affected area; and
- Photographs of the shipping label and packaging when the item was damaged or incorrectly delivered.
Claims submitted more than 30 calendar days after delivery may not be eligible for a remedy.
3. Available Remedies
After reviewing an eligible claim, GOMYKIT may, as appropriate:
- Reproduce and resend the affected item;
- Issue a full or partial refund to the original payment method; or
- Provide another remedy agreed with the customer.
Do not return an item without written authorization. Any approved return instructions and return address will be provided by customer service. When the problem is confirmed to have been caused by GOMYKIT, we will cover reasonable authorized return costs where a return is required.
4. Non-eligible Situations
Unless required by applicable law, returns, exchanges, or refunds are not provided for:
- Change-of-mind purchases;
- Incorrect size selection where the delivered product matches the selected size;
- Customer-provided spelling, number, color, design, or artwork errors;
- Normal differences caused by screen color settings or minor production tolerances;
- Normal wear and tear, misuse, improper washing, accidental damage, or unauthorized alteration; or
- Claims submitted after the 30-day claim period.
5. Cancellations and Order Changes
Contact service@gomykit.com as soon as possible if you need to change or cancel an order. Because customized orders may enter production shortly after payment, changes and cancellations are not guaranteed after production has started. If production has already started, the order may no longer be cancellable or refundable.
6. Refund Timing
Approved refunds are issued to the original payment method. After we process a refund, the time required for it to appear in your account depends on your bank or payment provider and is typically 5–10 business days.
7. Company Registration Information and Contact
Registered Company Name:
Hong Kong Dawn Light International Limited
Registered Address:
Room 511, 5/F, Ming Sang Industrial Building
19–21 Hing Yip Street, Kwun Tong
Kowloon, Hong Kong
Business Registration No. (BRN): 75897705
Email: service@gomykit.com
Tel: +852 6924 7398